# Cloudwater Edge

> Cloudwater Edge is billing and customer management software built for UK water retailers in the English (MOSL) and Scottish (CMA) non-household markets.

Edge is made by Cloudwater Ltd, founded in 2014. It is a modular, cloud-hosted platform for non-household water retailers (Licensed Providers) operating in the English market (MOSL) and the Scottish market (CMA). It runs on Microsoft Azure in UK datacentres, and Cloudwater is ISO/IEC 27001 and Cyber Essentials certified.

> For complete documentation across all 14 modules, technical architecture, and FAQs, see the full context file: [llms-full.txt](https://cloudwater.co.uk/llms-full.txt)

## Product

- [Home](https://cloudwater.co.uk/): Cloudwater Edge is billing and customer management software built for UK water retailers in the English (MOSL) and Scottish (CMA) non-household markets.
- [Edge](https://cloudwater.co.uk/edge/): Edge is a complete management and billing system for the English and Scottish competitive water markets: 14 modules, hosted on Microsoft Azure in the UK.

## Modules

- [Market Module](https://cloudwater.co.uk/modules/market/): Search around 1.8 million supply points in the English and Scottish Market Data Set, refreshed daily, view market history and start SPID transfers.
- [Pricing Module](https://cloudwater.co.uk/modules/pricing/): Price market SPIDs with the latest retail or wholesale tariffs, run a weekly all-SPID pricing report, and export results to web, PDF, Excel or CSV.
- [Quotation Module](https://cloudwater.co.uk/modules/quotation/): Create bespoke water retail quotes in three steps, check credit with Creditsafe, sign contracts electronically and turn a signed quotation into a live account.
- [Accounts Module](https://cloudwater.co.uk/modules/accounts/): Manage customer accounts, their SPIDs, billing details, documents and notes in one place, with segmentation tags and index columns you configure.
- [SPID Module](https://cloudwater.co.uk/modules/spid/): The central hub for supply point data in Edge: SPID details, services and meters, kept aligned with the market through continuous data quality checks.
- [Meter Read Module](https://cloudwater.co.uk/modules/meter-read/): Track when cyclic meter reads are due, send reads requests to your meter read operator, validate the results and transmit them to the market via the HVI.
- [Billing Module](https://cloudwater.co.uk/modules/billing/): Bill on Average Daily Consumption rather than estimated reads, consolidate English and Scottish SPIDs on one account, and output print, PDF, Excel or XML.
- [Payment Module and BACS](https://cloudwater.co.uk/modules/payment/): Set a payment method for each customer account, from cheque and card to Direct Debit with variable or fixed payment plans, integrated with Edge billing.
- [Logistics Module and HVI](https://cloudwater.co.uk/modules/logistics/): Load the English and Scottish Market Data Sets daily, exchange market transactions with MOSL and the CMA through the HVI, and report on data quality.
- [Debt Management Module](https://cloudwater.co.uk/modules/debt-management/): Assess customer account debt in real time with debt ratings and aged balances, automate reminders and escalation, and set up payment plans.
- [Reporting Module](https://cloudwater.co.uk/modules/reporting/): Operational and management reports powered by SQL Server Reporting Services, a management dashboard with configurable tiles, and the SPID Margins Report.
- [CRM Module and Customer Portal](https://cloudwater.co.uk/modules/crm/): Raise every customer contact as a case, assign it, set call-backs and track it to closure, and give customers a self-service portal for their accounts.
- [Brokers Module](https://cloudwater.co.uk/modules/brokers/): Give water brokers secure logins to search market data, build quotations within your margin and commission limits, and hand signed deals over automatically.
- [Settlement Module](https://cloudwater.co.uk/modules/settlement/): Automatic SPID-level settlement calculations from CMA and MOSL files, compared with invoiced values to catch mismatches and track margin over time.

## Resources

- [Case Studies](https://cloudwater.co.uk/case-studies/): Download customer case studies on data migration, market pricing, debt management, broker management and system consolidation with Cloudwater Edge.
- [Customer Briefing Notes](https://cloudwater.co.uk/customer-briefing-notes/): Twenty-one Customer Briefing Notes explaining how Edge handles billing and tariffs, market data and transactions, metering and customer management.

## Company

- [About Us](https://cloudwater.co.uk/about-us/): Cloudwater has built software for the UK competitive water market since 2014. Read about the team behind Edge, our mission, values and support services.
- [Contact Us](https://cloudwater.co.uk/contact/): Ask a question, request a demo of Cloudwater Edge or speak to an expert. Call 01282 525514, email enquiries@cloudwater.co.uk or send us a message.
- [Cookies](https://cloudwater.co.uk/cookies/): How the Cloudwater Edge website uses cookies, what we do not use them for, and how to give or withdraw your consent.

## Contact

- Email: enquiries@cloudwater.co.uk
- Phone: 01282 525514