Turn Water-Market Complexity into Competitive Advantage
A modern billing and customer platform built specifically for UK water retailers – helping you reduce cost, improve accuracy, and grow profitably.
Key benefits
Trusted by UK water retailers serving tens of thousands of non-household customers.
Brightwater have always used Cloudwater Edge since the day we first started. Cloudwater have been helpful, flexible and responsive. Would thoroughly recommend them
Cloudwater have been our partner since we entered the retail market. Their knowledge in the history of the market means that we are confident that their product is the best on the market
Automate market processes, remove manual work, and reduce the back-office cost per SPID.
Robust calculations aligned to MOSL and CMA rules, with full audit trails to resolve queries quickly.
Built-in debt management, data validation and pricing tools that protect revenue and reduce leakage.
Handle more SPIDs, more complexity, and more processes – without needing a bigger team.
Cloudwater Edge automates many of the complex, repetitive tasks that absorb time in a water retail operation.
Retailers typically see:
By reducing the time spent on routine tasks, your team can focus on higher-value activities such as customer relationships, data quality and growth.
Accurate, timely bills are essential for both customer satisfaction and margin protection. Edge supports this by:
Accurate, timely bills are essential for both customer satisfaction and margin protection. Edge supports this by:
The result is fewer disputes, less time spent on rework, and greater confidence in the numbers.
Revenue leakage and aged debt can quietly erode profitability. Cloudwater Edge helps retailers:
The result is fewer disputes, less time spent on rework, and greater confidence in the numbers.
Good billing isn’t just about numbers – it’s about how customers feel when they receive and query their bills. Edge enables:
This helps retailers build trust, reduce complaints and strengthen long-term relationships.
As your portfolio grows, adding more people isn’t always the answer. Cloudwater Edge has been designed to support growth by:
This allows retailers to take on more SPIDs and more complex portfolios without a proportional increase in operational cost.
Edge brings together market, operational and customer data into a single, reliable environment. That means:
Trusted data is the foundation for better decisions and better performance.
Cloudwater Edge has been built specifically for the MOSL and Scottish CMA markets, rather than adapted from a generic billing system.
This reduces compliance risk and ensures that the underlying platform remains aligned with how the market actually operates.
Migrating a billing and customer platform is a significant decision. We help retailers de-risk the process by:
The focus is on a controlled implementation that protects business-as-usual operations.
Cloudwater Edge is modular, allowing retailers to adopt functionality at their own pace.
New capabilities – including AI-driven automation and advanced analytics – can be added over time, allowing retailers to evolve their operations without replacing the core system.
Cloudwater Edge is particularly relevant for:
Wherever you are on your journey, the goal is the same: a more efficient, resilient and profitable retail operation.
If you’d like to understand how Cloudwater Edge could support your business, we’d be happy to talk through your current setup, challenges and plans.
