Built for UK water retail, in England and Scotland
Turn water-market complexity into competitive advantage
Cloudwater Edge is a modern billing and customer platform built specifically for UK water retailers. It helps you reduce cost, improve accuracy and grow profitably.
A friendly chat about your current setup, challenges and plans.
- One platform, adopted at your own pace
- 14 modules
- MOSL in England, the CMA in Scotland
- 2 markets
- System availability on Microsoft Azure
- >99.9%
- Datacentres, support and training
- UK based
Trusted by UK water retailers
Serving tens of thousands of non-household customers
“Brightwater have always used Cloudwater Edge since the day we first started. Cloudwater have been helpful, flexible and responsive. Would thoroughly recommend them”
Roger GreenCEO Brightwater“Cloudwater have been our partner since we entered the retail market. Their knowledge in the history of the market means that we are confident that their product is the best on the market”
Thomas McDadeOperations Director Intelligent Business Water
What Edge delivers
Four outcomes retailers ask us for
Lower Operating Costs
Automate market processes, remove manual work, and reduce the back-office cost per SPID.
Accurate Defensible Billing
Robust calculations aligned to MOSL and CMA rules, with full audit trails to resolve queries quickly.
Better Cash Flow & Margin
Built-in debt management, data validation and pricing tools that protect revenue and reduce leakage.
Scalable, Resilient Operations
Handle more SPIDs, more complexity, and more processes – without needing a bigger team.
A look inside Edge
The real product, not a stock photo
Every screen below is Edge as your team would use it, shown with demonstration data.
Improve billing accuracy and speed
Accurate, timely bills are essential for both customer satisfaction and margin protection.
- Market rules applied consistently for every bill run
- Missing or anomalous data highlighted before it creates a problem
- Transparent audit trails for internal review and external queries
Increase revenue and protect margin
Revenue leakage and aged debt can quietly erode profitability. Edge puts both in plain sight.
- Act on aged debt early, using real-time debt scoring and automated escalation
- See retail and wholesale cost for every SPID, so loss-making supply points stand out
- Catch under-billing before it reaches the customer
Reduce cost across the retail lifecycle
Edge automates many of the complex, repetitive tasks that absorb time in a water retail operation, from the first quote onwards.
- Price against current market data before margin is committed
- Streamlined onboarding, switching and meter management
- Fewer spreadsheets and workarounds
Data you can trust
Edge brings together market, operational and customer data into a single, reliable environment.
- One version of the truth for operations, finance and customer teams
- Better forecasting and planning, underpinned by accurate data
- Greater confidence during audits and regulatory interactions
Modular and future-proof
Start with what you need. Add the rest when you are ready.
Edge is modular, allowing retailers to adopt functionality at their own pace. New capabilities, including AI-driven automation and advanced analytics, can be added over time without replacing the core system.
Built for this market
Built specifically for the MOSL and Scottish CMA markets, rather than adapted from a generic billing system, and kept in step with changes to the market framework.
Secure by default
ISO/IEC 27001 and Cyber Essentials certified, with multi-factor authentication and roles-based access control, hosted in UK datacentres on Microsoft Azure.
Open by design
Edge sits alongside the systems you already run: an outbound Licensed Provider API, Xero integration, and Creditsafe credit information inside quotations.
Low-risk implementation
Moving platform is a big decision. We make it a calm one.
The focus is on a controlled implementation that protects business-as-usual operations, whether you are replacing a legacy system, entering the market, or preparing for growth.
Ready for UK water retail
A platform already configured for market processes from day one.
A phased approach
Migration and go-live happen in stages, at a pace that suits your team.
Tried-and-tested migration
Proven methods for data migration and parallel running.
UK-based expertise
Software support, training, consultancy and operational support from people who know the market.
Explore How Edge Could Support Your Retail Operation
If you’d like to understand how Cloudwater Edge could support your business, we’d be happy to talk through your current setup, challenges and plans.
Book a conversation