Debt Management Module
Mastering Finances with Edge Debt Management
Components of the Debt Management Module
Explore our Debt Management Module, comprising key components essential for financial control:
- Account Debt Score (months of debt)
- Aged Debt Report
- Debt Management Actions
- Customer Communications
- Payment Plans
- Late Payment Charges
Automated Debt Escalation
Aged debt is calculated in real time and a Debt Rating score sits alongside each customer, so the accounts that need attention are prioritised rather than discovered.
Routine communications — SMS reminders, emails and formal letters — are scheduled and sent automatically, based on customer behaviour and payment history. Escalations move through clearly defined stages, so every customer receives consistent, timely prompts and no one has to maintain a spreadsheet of who was contacted and when.
Risk Profiling
Edge highlights customers showing signs of persistent late payment, unusual consumption patterns or repeated billing disputes — before the arrears become substantial.
Payment plans can be set up, monitored and adjusted directly within the system, giving collections teams a structured way to support customers while keeping control of revenue.
