Edge modulesDebt Management Module
Mastering finances with Edge debt management
Our Debt Management Module is harmoniously integrated with the Billing and Payment Modules, giving a “real-time” assessment of Customer Account Debt and instant insights into your financial landscape.
Components
Components of the Debt Management Module
Explore our Debt Management Module, comprising key components essential for financial control.
- Account Debt Score (months of debt)
- Aged Debt Report
- Debt Management Actions
- Customer Communications
- Payment Plans
- Late Payment Charges
Automated debt escalation
Aged debt is calculated in real time and a Debt Rating score sits alongside each customer, so the accounts that need attention are prioritised rather than discovered.
Routine communications are scheduled and sent automatically, based on customer behaviour and payment history. Escalations move through clearly defined stages, so every customer receives consistent, timely prompts and no one has to maintain a spreadsheet of who was contacted and when.
Sent automatically
- SMS reminders
- Emails
- Formal letters
Risk profiling and payment plans
Edge highlights customers showing signs of persistent late payment, unusual consumption patterns or repeated billing disputes, before the arrears become substantial.
Payment plans can be set up, monitored and adjusted directly within the system, giving collections teams a structured way to support customers while keeping control of revenue.
Works with
Modules that pick up where this one leaves off
- Billing ModuleDebt Management is integrated with Billing, the source of precise and timely consolidated bills.
- Payment Module and BACSDefine the Payment Method for each Account, including Direct Debit payment plans.
- CRM Module and Customer PortalEvery customer contact raised as a Case against the Account and tracked through to closure.
- Reporting ModuleOperational and management reports, powered by SQL Server Reporting Services (SSRS).
Explore How Edge Could Support Your Retail Operation
If you’d like to understand how Cloudwater Edge could support your business, we’d be happy to talk through your current setup, challenges and plans.
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